FAQ

  • What kind of leather does ARAKHNE use?

    We primarily use premium Nappa leather (Lambskin) for our tailored garments and various high-quality calfskin and cowhide for our accessories. We are committed to sourcing only the finest materials with ethical practices, and ensure we use the offcuts for many other practices.

  • How should I care for Nappa leather garments?

    All leather, and especially premium nappa leather, requires specific care. All leather garments must be professionally dry-cleaned only. Do not wash or iron. Refer to the specific care label on your garment.

  • How should I care for my latex apparel?

    Do not machine wash or dry clean. Latex can be washed by hand and must be polished before use for the high-shine finish. Store in a cool, dark environment, away from sunlight, to avoid colour fading. We recommend using talcum powder for smooth dressing.

  • Do you offer sizing for all genders?

    Yes. Our collections are designed with inclusivity in mind, offering sharp, contemporary tailoring for a range of body types. Please consult our Size Guide for specific measurements.

  • What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, Amex) support via Stripe, as well as Paypal.

  • How do I apply a discount or promotional code?

    You can apply your code during the checkout process. Enter the code in the designated box before finalizing your payment.

  • What are your shipping options and delivery times?

    For exact rates and estimated delivery times, please review our Shipping Policy page.

  • How can I track my order?

    Once your order is processed and dispatched, you will receive a confirmation email with a direct tracking link and courier information.

  • What is your return policy?

    We accept returns for non-bespoke items within 14 days from receiving the order. The item must be unused and in its original condition. Bespoke commissions cannot be refunded. For exact details, please review our Returns & Refunds Policy page.

  • Are shipping costs refundable?

    Shipping costs are generally non-refundable, except in cases where the item was shipped incorrectly by ARAKHNE.